Retail Director - The University of Maryland Eastern Shore - (Princess Anne, MD)

Basic Function/Scope: The RetailDirector serves as the company manager in the cash operations. These primarily include ordering food and supplies, secure receipt and quality assured storage, menu adjustment and execution under the Food Service Directors guidance, recipe and production quality assurance, proper storage and review of the days activities and future menus and functions, financial control of products used and menu implemented, housekeeping program, safety program, and procedures adherence. The RetailDirector assists in supporting the highest possible client/customer satisfaction levels, associate relations and unit retention program effectiveness. Assists the Food Service Director in the achievement of mutual company and client financial goals. Client and Customer Satisfaction/Relations * Maintain client satisfaction at a level that ensures unit retention. * Ensure compliance with the provisions of client contracts. * Follow up to customer/client/associate surveys.