Guest Experience Representative- Renaissance Hotels (17000CAP) Job - (Washington, DC)

Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire. At Renaissance Hotels. Renaissance Washington, DC Dupont Circle Hotel located at 1143 New Hampshire Avenue, NW, Washington, DC, and 20037 is currently hiring a Guest Background Representative: . Guest Background Representative: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; Supply guests/residents with directions and details regarding property amenities, services, and hours of operation, and local areas of interest and activities. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs.