Technical Support Representative - (Yellow Springs, OH)

General Summary and Basic Function: To provide quality application and technical support to Xylem Analytics customers while striving to add customer value by meeting established customer service levels. Job Specifications and Work Performed: • Provide Technical Support to customers regarding YSI water quality instrumentation via phone calls and emails. Handle approx 30 calls per day from customers all over the world. • Recommend YSI solution based on customer’s application needs. • Provide competitive selling info to customers (why buy YSI vs. competitor). • Maintain YSI demo equipment inventory including setup, calibration, shipping, and tracking. • Maintain YSI customer database (Oracle and Salesforce.com) • Develop technical sales and application details. (manuals, guides, videos, webinars, etc.) • Manage key customer relationships. • Attend trade shows, conferences, visit customers, and perform training seminars as needed.