Service Team Leader - (Matawan, NJ)

Job Info: Position title: Lead Service Assurance Location: Matawan,NJ Position classification: Full-time Permanent Client: ($20 Billion Telecom Enterprise) Ability in most or all areas within Service Assurance. A role which provides a marked contribution to defining the direction of new processes, standards or operational plans based upon business 2nd level management to a group of 1 or more teams led by a supervisor/team leader which in turn could comprise a combination of professional, technical administrative staff. Identifies problems and significantly improves, changes or adapts existing methods and techniques. Service Owner (Brief) for Cisco based UC collaboration services ? TT trend review & analysis ? Weekly/Monthly service review calls with customers ? Tracking service usage/Customers ? Custom reports ? KPI tracking ? DCS Support Process ownership/review Service owner Job summary ? Manage operations staff of Cisco collaboration services (Partner operations)