Customer Success Manager I (Software) - (Exton, PA)

Job DescriptionThe Customer Success Manager is an essential person within the EMS team to promote customer confidence and manage the customer relationship. The CSM I will drive the successful use of our products through customer training and will be the customer champion. 1 essential function will be short term onsite assignments providing end-user training and best-practice support.The CSM I position will provide on-going support needs, meet with the customer via routine remote and on-site visits, assist administration in securing support contracts and provide the customer with ROI details semi-annually.This is an important position that requires excellent listening, communication and issue solving abilities. The CSM I is the primary EMS contact with the client once the EMS solution is installed at the client site. All communication must be professional and any and all training must be delivered according to established training standards and procedures.