Operations Associate - (Rocky Mount, NC)

Executes standard, scheduled transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area. Processes and/or reconciles transactions in accordance with established policies and procedures. Partners internally with service partners to route calls, documents or other action items to complete transactions. Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable. Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.