IT Systems Analyst-Level 1/2 - (Media, PA)

This position provides a 1st point of contact for employees requiring support on deployed technologies (e.g.: applications, systems, computers, and peripherals). Answer the most commonly asked questions for defined issues and problems. Act as 1st and 2nd line analyst for service request tickets following established protocols. Create, document, and escalate issues and problems in accordance with ticketing standards. Monitor ticket queues and provide service or escalation as necessary. Provide intermediate level desktop/technical support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support). Provide basic phone system administration (e.g.: setting up voice mail). Assist with the installation of application and printer software. Learn intermediate support of software and hardware deployed in the organization. Adhere to departmental policies for reporting and managing requests and change control