Lead Teller - (Radford, VA)

This position is responsible for providing coaching, training, and scheduling for all Tellers within a branch as well as providing superior customer service while processing transactions and answering questions from existing and prospective customers. This position is also responsible for identifying qualified referrals to other lines of business. Position Accountabilities • Prepare weekly Teller work schedules and assignments to ensure staffing coverage at all times; approve timesheets. • Provide daily supervision, coaching, and training for all Tellers within a branch to encourage and ensure branch goals are met. • Assist Tellers with out-of-balance reconciliations ensuring appropriate corrections are made. • Responsible for collaborating with the Branch Manager in regards to the Performance Management cycle for all Tellers. • Participate in monthly conference calls to keep the team informed of all operational, procedural or policy changes.