Quality Engineer - (Mattoon, IL)

Aerotek is partnering with a manufacturer in Central Illinois on adding a talented Quality Engineer with a high-level of customer service, issue solving expertise, resourcefulness, and urgency. The Quality Engineer position is in place to ensure customer issues are prioritized, addressed, and ultimately customer satisfaction and success is increased. Responsibilities: 1. Analyzing component return data and customer database for trends and improvement strategies. 2. Coordinate investigations and administer the proper corrective action strategy. a. Prioritize and close customer issues in timely manner. b. Drive root cause analysis and effective actions. c. Present customer returns and corrective action data to exec team/leadership during monthly meetings. d. Assure that CRM and Customer Management Database align. 3. Follow up with customers promptly on product and service related issues; act as point of contact for customers and resolve sources of dissatisfaction. 4. Participate in 2 daily production meetings.