Call Center Supervisor - Health Insurance (Visalia, CA) - (Visalia, CA)

**Must be flexible to work between 6:00AM?6:00PM CST. Days off Saturday & Sunday*** ?Manages the daily operations of assigned team of 17-20+ customer service advocates ?Effectively communicates organizational strategies to engage staff and drive desired behaviors. ?Exhibits managerial courage and consistently delivers accurate and transparent messages to staff. ?Partners with short and long-term capacity planners as well as the resource management group to deliver on operational and client expectations. ?Understands and utilizes all Management Reporting tools to effectively drive performance measurements. ?Utilizes coaching behaviors to drive employee engagement and positive performance results. ?Communicate clear expectations for performance and attendance, and hold agents accountable for delivering on what?s expected. ?Identify customer trends and communicate proposed changes or department needs.