UX Call Center Representative (2nd Shift) - (New York, NY)

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Boeing, Disney, Ikea and The Home Depot. XPO is a leading provider of transportation and logistics services throughout the supply chain, including freight brokerage, intermodal, contract logistics, expedite, last mile and global forwarding. We're passionate about helping our customers operate efficiently - and we've put tremendous resources in place to support our commitment. UX Call Center Rep Position summary * Operate as point of contact between National Assembly and multiple clients * Manage projects for our clients with 100% accuracy in order to ensure a smooth and satisfactory background for our customers and clients * Track, schedule and process orders in a timely manner for our clients * Update client and customers of their order statuses * Ensure that the office area managers are kept up to date regarding the orders in their region * Coordinate with management regularly regarding customer complaints