Multi-Function Printer and Solutions Trainer Job - (Charlotte, NC)

POSITION PROFILE All TAS roles are responsible for supporting and driving key Services initiatives, including: ? MIF Retention ? Wallet Share (Volume Building and Lead generation) Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high volume units as part of standard installation charges and maintenance contracts. May develop and deliver a variety of customized training depending upon customer's need, e.g., customized training plan, feature application training, software training, etc, for an additional fee or as contracted with client. Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction. Follows-up with customers who are printing at less than 30f Total Document Volume, to assist them in optimizing use of company products and applications.