Service Writer - Tractor - (Elmhurst, IL)

Overview: POSITION DESCRIPTION: The primary function of the Service Writer is to provide logistical support to service supervisors and their shop operations to better enable those personnel to provide the best service repairs available in the industry. Responsibilities: PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to): Interview customers sending work into service to identify machine type, serial #(s), type of work to be performed, and special instructions. Open service work orders with job/component codes and descriptions of work to be performed. Review customer accounts to identify cash, COD’s, PO requirements prior to job commencing. Research History in past 12 mnths to ensure no Parts/Service Warranty applies to current repairs. Also review machine for any current Factory Warranties (New Machine/Extended Powertrain, etc.) Identify outstanding Product Support Programs for pending repairs, research to identify if machine qualifies and order parts as required.