Bilingual Customer Service Representative I - (West Monroe, LA)

Bi-lingual Customer Service Representative I Overview:The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.Responsibilities: Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person. Fills out necessary paperwork associated with each transaction. Generates reports as needed. Refers service failure complaints to designated departments for investigation. Inputs info regarding inspections and payments. Prepares basic correspondence with customers. May be responsible for maintaining a cash drawer and processing cash payments. Other duties as assigned.Requirements:Education/Background: High-school certificate or GED and 1yr related experience.Technical: Basic proficiency with Ms office applications & internet. Expertise to work with basic office equipment & phone systems. Expertise to work with numbers, including calculations & cash handling.