Service Desk Support Technician in Atlantic City, NJ at General Dynamics - (Atlantic City, NJ)

Responsible for Tier II support to end user community on hardware, software, printers, and network related questions. This includes moves, installations for new hires, and related training for end users. Must possess a wide spectrum of technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites. Follows all related FAA guidelines and procedures. Uses the Incident and Change Management System. Service Request Management. Respond to tickets, email, call-ins, and in-person requests. Every request is documented in a ticket. Troubleshoots and handles issues, requests or problems with operating systems, applications and remote access for the end-user community. Defines and classifies level, priority and nature of problem, request and/or issue. Responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end-user satisfaction.