Manager, Client Education & Support - (Washington, DC)

About the PositionWe---re looking for an experienced individual to manage our Client Education and Support initiatives. Responsible for the performance and operation of the Client Education & Support team, this person will ensure that the team's business and service-related goals are met. This role facilitates the creation of service-related documents and training to ensure the best of class support of FiscalNote---s clients. Excited to engage our products, our new and potential clients dive headfirst into the platform. Ready at the helm, this individual will oversee a seamless introduction to our products by creating, coordinating, and administering webinars and trainings for new and old clients alike. Thinking thoughtfully about the best ways to engender platform adoption, s/he will drive clients' sense of value from our product and instill trust through reactive issue resolution.