Trainer - (Owensboro, KY)

Trainer Job overview:Description Trainer The Trainer will report to the Training Manager and will be responsible for the day to day training of employees including the teaching of any upgrades or revisions to processes and programs. They are responsible for the account call tracking records and the monitoring of live calls. Job mandates Analysis of training effectiveness and creating new improvement efforts to increase performance metrics. Contribute to the overall development of assigned programs to reduce Path to Proficiency and improve the new hire Background . Responsibilities: Maintain a professional environment that promotes pride in performance and encourages success in all site personnel. Partner within the training environment to ensure the efficient development of call center agents. Ensure the New Employee Background is professional and positive at all phases of development. Facilitate new hire training programs and support all on-going training initiatives.