Trainer - (Corpus Christi, TX)

Trainer Position overview:Description Description: Alorica company, is a global customer service organization, serving the world s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Summary Conducts client program training and reinforcement training for agents. Supervises agents through training and Academy Bay (A-Bay), including managing agent performance via coaching and administration of corrective action. Offers and develops creative solutions and tailors training to specific audience needs in order to maximize training productivity. Facilitates aligning to the TIPS (Teach, Illustrate, Practice, Simulate) training approach.