Field Service Technician - (Marion, SC)

Under the direct supervision of the Branch Field Service Manager, the Field Service Technician is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high-level of customer satisfaction through proper communications and maintenance of equipment. Services and maintains a full territory of Sharp equipment commensurate with background and training. Resolves at least 85% of service calls without assistance upon completion of training and territory assignment. Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins. Expertise to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products. Resolves all normal customer relations' situations and communicates unusual customer situations to a higher level.