Video Teller Agent - (Rio Rancho, NM)

Video Teller Agent Job overview: Hello. I m Jose, a Video Teller Agent here at Bank of America. Our customers are at the heart of everything we do. As a Video Teller Agent, I work with our customers to provide straightforward answers to complex questions. As a teller who communicates with customers via on-screen communication at the ATM, I ensure that the customer s needs are met in a timely manner. My job is to build relationships with our customers and provide them with outstanding service, while also accurately processing transactions and answering any potential customer inquiries. Through my role, I ve developed a knack for issue solving, thanks to my training and collaboration with other areas of the business. Basically, I m accountable for the customer s satisfaction while they visit an ATM and I love that challenge. My team is driven and fun, whether we re in the office or in our community.