Hiring Helpdesk Technicians!! - (North Smithfield, RI)

Position assignments include This entry level job necessitates the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position mandates a strong knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related on-line diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The most important role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction. Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.