Certification Coordinator - (Indianapolis, IN)

Position description: As a member of our University Certification Operations team, you will be responsible for interacting with the certified community on a daily basis and supporting the ongoing operations of the Certification Program. You will manage incoming inquiries and assist customers with questions related to the exams, registration and cancellation processes, credential maintenance process, and all other aspects of the program. You will coordinate logistics and resources for specific exams within the program, the exam maintenance process, and exam development projects. Additionally, you will assist with various program communications, using email, Salesforce Chatter, and other social communication channels. Responsibilities: " Respond to and troubleshoot customer support inquiries related to the certification program. " Setup and maintain exam configuration to support exam delivery and development projects and ongoing exam maintenance cycles, using exam management applications.