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Site Services Technician - (New York, NY)

Responsibilities * Identify, prioritize, and find resolutions to reported problems and analyze root cause to implement solutions that will reduce cost and time associated with support * Resolve inbound technology-related problems in a support center environment * Provide remote customer service by responding to inbound calls (average 20-30 calls/day), placing outbound phone calls, and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner * Troubleshoot problems quickly to determine the appropriate resolution path * Document issues within the problem management system with clear, concise and accurate info; document troubleshooting process and procedure for each issue * Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems * Track activities using the appropriate software and telephone systems * Educate


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Posted in New York, NY, Real Estate
From Broadbean - 1 month ago