IT Support Technician - (Middletown, PA)

If you are looking for a professional work atmosphere with a growth-oriented, financially successful company, consider employment at MY CU Services, LLC MY CU Services is currently seeking a proven, customer-focused IT professional to work in our growing Managed IT Services area. In this role, the Technician will work with internal users as well as our managed service clients. Duties include the typical yet varied support activities but will also include a good amount of project work. Responsibilities include Troubleshooting and resolving desktop device, server, and network problems Problem management and prioritization, including generating trouble tickets and seeing them through to completion either solo or working with other teammates Project work including serverworkstation installation, network upgrades, and disaster recovery activities Documenting resolutions and contributing to the internal knowledgebase Qualifications 3+ years of progressive end user support background supporting, troubleshooting