Customer Advocate (Military Veterans Wanted!) - (College Park, GA)

Job details: Responsible for all customer-facing interactions from the support team within an In-Home District, as well as the resolution of customer escalations and inquiries. Ensures that customer-facing activities and processes meet or exceed business standards, including the reduction of Reschedules, Multiple Attempts, Aging Orders and Replacements; Ensures that customer inquiries and escalations are responded to urgently; Responsible for the oversight and successful resolution of all regulatory and escalated customer complaints (i.e. BBB, Attorney General, 3rd Party, Retail). Job assignments/Responsibilities: --- Serves as the District's Single Point of Contact and works to identify issues and reduce the number of times the technicians need to complete a service event by identifying and providing recommendation for correction action on root cause of issue. Leverages Multiple Attempts Reporting tool to improve Service Recovery.