Customer Care Education Manager - (Austin, MN)

Position title:-- Customer Care/Education Manager Department:-- Grocery---------- General Function --As a Customer Care/Education Manager, this position will be responsible for training and providing educational resources to new and existing employees in a variety of areas including employee engagement, mentoring, employee ownership and the customer background in order to improve customer service levels and overall employee performance. You will assist in monitoring overall service levels and communicate needs to Store Director and Managers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and teammates. Reporting Relations Accountable and Reports to:-------------- ---------- Store Director; Managers GM, Perishables, and Store Operations; Assistant Managers GM, Perishables, and Store Operations -- Direct Reports:---------- -------------- ------ None Primary Duties and Responsibilities