Customer Service Manager - (Rogers, AR)

Customer Service ManagerRogers, ARCareer Opportunity: Manages the activities of the Customer Service Representatives, ensuring effective delivery of service to all levels of internal and external customers. Develops and implements communication and order tracking programs in support of the organization's service objectives Serves as the primary liaison with sales, logistics/supply chain, and manufacturing staff on the effective delivery or customer service. Assists Customer Service Reps in setting goals. Assists in interviewing and hiring of Rep replacements Conducts Customer Service Rep training and development Orders and processes print plate purchasing Reconciles finished goods inventory monthly Maintains price increase log and miscellaneous reports What you need to succeed: Decision making abilities, must be able to make appropriate decisions to satisfy customer needs, take appropriate steps to implement decisions.