Concierge-Lobby - The Ritz-Carlton Key Biscayne, Miami (17000EKN) - (Hialeah, FL)

Concierge-Lobby We make stories like this possible every day. Whether were helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, were proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life. The Ritz-Carlton Key Biscayne, Miami, located at 455 Grand Bay Dr, Key Biscayne, FL, 33149 currently has the following opportunity: Concierge-Lobby (17000EKN): Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide info to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.