Customer Service Representative - (Pittsford, NY)

“Do you have a passion for handling consumer relations with negotiating resolution skills? Concentrix is partnering with a world leader in the snack industry offering opportunities to work for the world’s favorite brands in approx 165 countries around the world. Our client is the world’s pre-eminent maker of snacks, with leading market shares in every category in which they compete and holds the No. one position globally in Biscuits, Chocolate and Candy. There is an immediate need for agents in our Rochester, NY location!” Customer Service Representative Description: The position is the initial contact for consumer conversations feedback, issue resolution, records case info and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level one consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures.