Customer Service Agent and Sales Specialist - (Morristown, TN)

Overview: Sykes Enterprises Incorporated Become a Customer Service Professional for 1 of the nation's top cell phone providers (no outbound calls). This position is responsible for providing our clients customers with outstanding customer service while meeting and/or exceeding sales, customer service, productivity and quality standards/goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. Maintains proficiency in programs, products and/or platforms assigned. Maintains pertinent paperwork and records through data entry.