Help Desk Support Specialist - (Vicksburg, MS)

A Help Desk Support Services Specialist is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. A Help Desk Support Services Specialist must possess strong communication expertise including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision. Must have a strong current expertise of and background with computer hardware, software and peripheral devices in a diverse environment. Must provide a high-level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.