Human Resources: Human Resources Associate - Billerica, Massachusetts - (Billerica, MA)

The HR Specialist acts as a 1st point of contact and support for managers and employees who require HR assistance with using or accessing HR programs and processes. The associate is responsible for providing a timely and accurate response or properly redirecting the inquiry, to help the employee resolve or address their need. May serve as an SME or SPOC for a particular HR program, service or system. Respond to a wide variety employees and managers HR-related enquiries via email, ticketing and telephone requests for HR services support. Range of topics includes most kinds of HR related questions Provide high-level administrative and systems related system support Participate in international projects and cross-functional initiatives With minimal oversight, lead complex or large-scale HR Service Team tasks or projects, some of which may include global or cross-organization members and impacts Responsible for maintaining accurate files and records in compliance with company and local/country qualifications.