Technical Support Advisor - (Madison, WI)

Job DescriptionThe Tech Support Advisor position is a shift position that provides 7/24/365 support of our customers. Specifically, this position will: Provide 1st contact support for residential and small business customers to resolve service repair/installation, video, voice and HSD connectivity issues Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues. Answer calls in a Call Center environment, generating trouble tickets and updating tickets, as needed, until the issue is resolved Interface between customers and technicians by effectively gathering the required details from customers via scripts and troubleshooting background and documenting them in a trouble ticket.Training starts on February 7, 2018. Full time 40 hours per week; multiple shifts available; $14.70/hour. This position is also eligible for our Generous benefits package - many benefits start on Day 1!