Client Administrator - (Hoffman Estates, IL)

The Client Supervisor is responsible for Original Equipment Manufacture Warranty, Service Contract, Home Warranty, Installation and Delivery claims filing and reject recovery for their assigned clients. This position also manages a contracted team at Wipro Incorporated located in India. JOB ASSIGNMENTS/RESPONSIBILITIES: * Manages client accounts by meeting with clients on a regular basis to ensure approval and payment received on all services rendered by Sears and A&E * Maintains and drives claim acceptance improvement that keeps overall profitability as the focus * Responsible for claim efficiency and accuracy to assigned clients by identifying process improvement opportunities * Ensures the integrity and accuracy of work processes by auditing completed and rejected claims that are worked by the offshore team * Assembles data, reporting, and recommendations on ad hoc analyses requested by client, unit management and other business management