On-Call Guest Services Associate - (San Leandro, CA)

SUMMARY The On-Call Guest Services Associate is a multi-department position responsible for providing exceptional visitor service and completing sales of entrance tickets, memberships or gift shop merchandise in accordance with established department and museum standards. This position is the 1st point of contact for visitors, members and customers, and may be assigned to stations in either the store, membership sales, or ticketing & guest support. Staff in these positions must be friendly, approachable, and knowledgeable about the museum. This position is focused on meeting and exceeding the expectations of guests and members, and is a significant contributor to an exceptional museum background. This position reports to the Frontline Managers, and is part of the Business Development group. CRITICAL FUNCTIONS Provide excellent guest service and work within given authority to go above and beyond expectations; meet or exceed service targets.