Customer Service Manager - (Corpus Christi, TX)

Customer Service Manager POSITION DESCRIPTION: The Customer Service Manager is responsible for achieving departmental objectives through the execution and day to day management of the departments strategies, goals and objectives. PRINCIPAL DUTIES AND RESPONSIBILITIES: Manages order entry, customer service and inside sales to a designated customer base Resolves daily operational problems, determines and implements system improvements, and implements change for increased Researches and identifies trends in customer details which will lead to increased revenue growth; makes recommendations and contributions towards both short term and longterm departmental objectives and strategic plans Prepares and implements team action plans to achieve departments strategies, goals and objectives Implements production, productivity, quality, and customer-service standards Efficiency and revenue growth Manages departmental reports including discrepancy report