Help Desk Technician I - (Liberty Lake, WA)

Percent of time Job Accountabilities 75% Info Systems/Help Desk Performance 1. Help Desk Processes --- Maintain effective technologies to deliver products, services and info that ensure market place success and users satisfaction. --- Field incoming requests from end users via both telephone and help tickets in a courteous manner. --- Receive, assign, prioritize and troubleshoot support calls via telephone or help tickets --- escalating problems (when required) to the appropriate Help Desk staff or 3rd party (where appropriate). --- Record, track, and document the help desk request problem-solving process to include all successful and unsuccessful decisions made and actions taken through final resolution. --- As necessary, perform post-resolution follow-ups to help desk calls and tickets to ensure end-user satisfaction. --- Perform most daily, monthly, quarterly, and yearly operational processing functions for STCU.