Customer Service Associate - (Elgin, IL)

**Requisition ID:** 29977BR **Position title:** Customer Service Associate **Division:** 4480: AWS - Aurora **Location:** 17222: Elgin-1330 Gasket Dr **City:** Elgin **State:** IL **Position classification:** Full time **Exempt Status:** Non-Exempt **Position details:** With appropriate knowledge of the Companys services and processes, a Customer Service Associate works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.