Staff Writer - (Lake Zurich, IL)

SUMMARY Review, analyze, and respond to all written correspondence, Web inquiries, and Customer Service tasks ESSENTIAL DUTIES AND Assignments include the following. Analyze, research, and resolve complex client/customer issues, via written correspondence, e-mail, Web siteinquiries, and tasks in compliance with RESPA guidelines Research open items and resolve high priority issues, including presidential calls Act as contact for customers with service questions by written correspondence Document the servicing system Analyze info and report trends SECONDARY DUTIES Perform general office duties, including keyboard, filing, operation of copy and facsimile machines and answering telephones Performs all other responsibilities and duties deemed necessary. TYPICAL BACKGROUND one year demonstrated comparable background in a mortgage banking customer service/research environment SPECIAL KNOWLEDGE