Part-Time Transportation Customer Service Rep. - (Erlanger, KY)

Part time Transportation Customer Service Representative in Erlanger, Kentucky Job overview: Monitors route status and provides required info using the Transportation Management Systems as well as through electronic resources such as web portal and email. Must be currently enrolled in a College program. All majors accepted! 18-20/hours/week (flexible with school schedules!) $12.50/hr. $500 student bonus at the end of the semester ($1000/year cap) Major Responsibilities: Acts as the 1st line of contact for customers routine reporting requirements, providing the customer with status updates as needed Communicates effectively with customers and drivers providing concise instruction and/or details through verbal and written correspondence methods Answers and processes requests received through inbound calls and emails in a timely manner Monitors routes for exceptions/abnormal route conditions and provides timely feedback to internal and external customers