Front Desk Agent - (Santa Barbara, CA)

Assist guests with arrival and departure from hotel, while providing positive guests experiences. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate details such as outlet hours and local attractions. Complete the registration process by inputting and retrieving info from a computer system, confirming pertinent info including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.