Guest Service Representative - Holiday Inn - (Wilmington, OH)

The Holiday Inn in Wilmington, Ohio has immediate openings for a Guest Service Representatives. Ideal candidates have flexible availability, excellent customer service skills and the desire to provide an exceptional experience for our guests. KEY RESPONSIBILITIES: Greet, register, and assign rooms to guests of hotel. Responsible for issuing room keys and important details to guests. Responsible for making hotel reservations and checking hotel availability. Verifies credit card authorization or collect cash payment for all hotel guests. Answer hotel main telephone line and transfer to proper departments or guest rooms. Review guest accounts and fees upon guest check-out. Be familiar with Holiday Inn Brand Standards and qualifications such as Reward Programs. Be familiar with daily events in hotel, conference center, and restaurant. Constant contact with housekeeping and maintenance departments with guest issues or concerns. Ensure complete guest satisfaction. Ensuring daily checklists are completed.