Customer Service - (Shawnee, OK)

Provides 'World Class' Member Service by surprising and delighting our members every day. Creates feature displays that maximize gross margin dollars. Uses visual merchandising presentation to drive sales. Maintains unit integrity and pricing accuracy to prevent waste. Maintains ordering for max sales potential. Trains and coaches direct reports. Ensures customer care and selling are #1 priority Knows the store, services and location of merchandise. Tours area of responsibility and maintains visual appearance of department Makes eye contact, smiles and greets all customers that come within 10ft. Demonstrates 'take the customer to the merchandise' policy. Assists in handling and solving customer needs, issues or complaints Demonstrates strong skill set in suggestive selling techniques Ensures that promotional programs and Ads are maintained, signed and replenished for the entire event or ad Checks discounted clearance merchandise weekly and ensure that items are properly ticketed Supports all pricing