Sup, Quality Assurance - (Kennewick, WA)

Client Reference Code: 187821 JOB SUMMARYSupervises daily functions of the field audit staff.Works with training resources to identify gaps in training curriculum, based on review of craftsmanship in the field. Responsible for hiring, training, development and performance management of staff. MAJOR DUTIES AND RESPONSIBILITIESEnsures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.Provides quality assurance support and direction to field staff regarding new or existing technologies, company technical quality assurance (TQA) standards.Performs field safety observations and quality control checks in accordance with company TQA qualifications.Satisfactorily resolves escalated customer problems.Mentors and assists in staff development through quality control feedback.Provides recommended areas for improvement within the drop network to management.Establishes positive employee relations through outstanding communication and ongoing support.Adheres to industry