Quality, Speech Analytics and VOC Instructional Designer - (Chicago, IL)

Client Reference Code: 211031 Quality and VOC Team Overview: Want to work on a team focused on transforming Quality and Customer Background across the enterprise? Join a team that is transforming the way we operate through cutting edge business intelligence. The Quality & VOC team leverages state of the art Nexidia Speech technology, Quality Central and NPM to unlock hidden insights. The team builds speech studies, automated quality programs, business intelligence insights and performance management mechanisms designed to support enterprise Quality, Voice of the Customer and Performance Coaching. Responsibilities Create engaging learning activities and compelling course content that enhances retention and transfer for Speech Analytics, Quality and VOC programs Work with subject matter experts and identify target audience’s training needs State instructional end goals and create content that matches them Visualize instructional graphics