Supervisor, Tech Support - (Greensboro, NC)

Client Reference Code: 210672 Job summary The purpose will be responsible for supervising the Regional Advanced Support team to improve the overall customer experience in a manner consistent with Charter Communications policies, procedures, quality standards, customer needs and applicable local, state and federal regulations. Essential Job Functions: Supervise daily activities associated with the Advanced Support Center team to provide advanced support and troubleshooting of core video, high speed data and digital phone customers, as well as any new services to be launched in the future Interview, select, train, supervise, evaluate, schedule, motivate and discipline staff Set an example for others by demonstrating professional behavior, self-motivation, dependability, flexibility