Correspondence Specialist - Writer, Rapid City, SD - (Rapid City, SD)

CORRESPONDENCE SPECIALIST PRIMARY OBJECTIVES OF POSITION Assignments include (but are not limited to) in-depth research of customer complaints and inquiries, resolving any outstanding situations, and drafting an accurate, comprehensive, formal written business response. Strives to work through all issues to resolve to the mutual benefit of the customer and the Company circumstances allow. Inputs complaint/inquiry research and resolution detail in service request matrix. Has knowledge of and adheres to commonly used concepts, practices, and compliance approved procedures, within assigned duties and responsibilities. MAJOR ACCOUNTABILITIES (essential job functions) 1. Ensures individual and department goals are met by providing resolution and comprehensive written responses to the customer complaints and inquiries. Strives to respond to the customer’s issues with “1st correspondence” resolution.