Service Dispatcher - (Concord, CA)

Overview: As a TechEdge Service Dispatcher for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high-level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests. The perfect applicant will work well under pressure in a heavy call volume environment.Responsibilities: Major Duties Actively triages calls and inquiries from customers Assigns and schedules service requests from clients or company personnel Manages resources efficiently and effectively for all scheduled service Monitors service orders assigned to technicians Responsible for the lifecycle of service orders (creates, edits, completes and invoice service orders) Reconciles various CRM reports on a monthly basis Works closely with the Branch Procurement Specialist(s) with resource and project planning