IT Services Support Tech - Alfred Music - (Los Angeles, CA)

Alfred Music has a proud, dynamic culture with an entrepreneurial spirit. Within music education, we lead the way — not only with product, but with competitive benefits and a progressive culture. Our IT Servcies Support Tech provides helpdesk support for users company-wide in Windows operating system environment and provide resolution to problems, create and manage users, set up and maintain computer hardware and software, and act as backup to other IT Services teammates. What I will do in this role? Take ownership, research, analyze, report and provide resolution to various Windows desktop and network problems Setup and configure network printers. Utilize imaging software for desktop, laptop and tablet photos. Utilize Helpdesk system to track reported problems and provide timely communication (update, identify and track changes and trends) to appropriate support and business units. Utilize system software, Microsoft system administration tools, to create and manage users.