Administrator Desktop Support - (Elkhart, IN)

Job DescriptionSkill1 Desktop Support L2Works independently towards providing support for escalated troubleshooting qualifications L2 support. Expert on knowledge tools, client management tools and remote control software to help resolve at least 80 of calls routed to him/her , without having to dispatch to service partners or desk side support technician. Indepth knowledge of computer skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in desktop support business.Skill2 EUC Admin L2Board issue diagnosis of Motherboard and Processor issue, Install and configure biometric devices, Install and configure touch pad devices, AD Configuration of firewall like opening up ports, setting exception lists, Advanced configuration/customizing antivirus software, configuration/customizing antispyware software, Advanced repair installation to prevent data loss, Modifying registry entries as needed, Remove detected Virus, Remove detected spyware